by SplashFactory | Oct 26, 2020 | Customer Support, ECommerce
Millennials make up a substantial pool of buyers in the digital age and have specific tastes when it comes to how they want to be treated. In 2020, personalized service is an essential strategy for establishing and scaling a sustainable e-commerce brand. In this...
by SplashFactory | Oct 10, 2020 | Customer Support, ECommerce
Did you know that $1.6 trillion is lost annually by companies in the U.S. because of customers switching due to poor customer service? The way you treat your customers is a reflection of your business. 70% of unhappy customers are willing to come back and shop at your...
by SplashFactory | Oct 8, 2020 | Customer Support, ECommerce
Just because your business is online does not mean that customer service is any less important. In fact, businesses in the United States lose approximately $62 billion due to poor customer service experiences. We also know that people are more likely to tell their...
