by SplashFactory | Oct 20, 2020 | ECommerce
Did you know that it costs around six times more to acquire a new customer than keep an existing one? If you never acquire new customers, however, you won’t be able to grow your business. This is especially true in the e-Commerce world. As more consumers switch...
by SplashFactory | Oct 10, 2020 | Customer Support, ECommerce
Did you know that $1.6 trillion is lost annually by companies in the U.S. because of customers switching due to poor customer service? The way you treat your customers is a reflection of your business. 70% of unhappy customers are willing to come back and shop at your...
by SplashFactory | Oct 8, 2020 | Customer Support, ECommerce
Just because your business is online does not mean that customer service is any less important. In fact, businesses in the United States lose approximately $62 billion due to poor customer service experiences. We also know that people are more likely to tell their...
